Seth Godin wrote an interesting note on the subject. To make the whole story short: In any organization of more than two people, there’s the opportunity to escalate a problem.
Escalation not only brings more horsepower to the problem, but it spreads the word around.
Strongly suggested to take direct responsability to fix things, on the spot, or call your fellows asking for help. DO NOT engage in any escalation game, calm it down instead.